Refund & Return Policy
Overview
At Wingsnwheels, customer satisfaction is our top priority. We strive to provide exceptional travel experiences and services, but we understand that sometimes plans change. Our Refund & Return Policy is designed to offer clarity and peace of mind when booking with us.
1. General Policy
1.1 Eligibility: Refunds are available for services and packages that meet the criteria outlined below. Please note that non-refundable services, such as specific promotions and last-minute bookings, will be clearly marked at the time of purchase.
1.2 Refund Request: To request a refund, please contact our customer service team at wingsnwheels@gmail.com or call +91 98451 89216 with your booking reference number and a brief explanation for the request.
2. Refund Policy for Air Tickets
2.1 Domestic Air Travel: – Cancellations made more than 48 hours before departure are eligible for a full refund minus a processing fee. – Cancellations made between 24-48 hours before departure are eligible for a 50% refund. – Cancellations made within 24 hours of departure are non-refundable.
2.2 International Air Travel: – Cancellations made more than 72 hours before departure are eligible for a full refund minus a processing fee. – Cancellations made between 48-72 hours before departure are eligible for a 50% refund. – Cancellations made within 48 hours of departure are non-refundable.
3. Refund Policy for Hotel Bookings
3.1 General Hotels: – Cancellations made more than 72 hours before check-in are eligible for a full refund minus a processing fee. – Cancellations made between 24-72 hours before check-in are eligible for a 50% refund. – Cancellations made within 24 hours of check-in are non-refundable.
3.2 Luxury and High-End Hotels: – Cancellations made more than 7 days before check-in are eligible for a full refund minus a processing fee. – Cancellations made between 3-7 days before check-in are eligible for a 50% refund. – Cancellations made within 72 hours of check-in are non-refundable.
4. Refund Policy for Holiday Packages
4.1 Domestic Packages: – Cancellations made more than 30 days before the start date are eligible for a full refund minus a processing fee. – Cancellations made between 15-30 days before the start date are eligible for a 50% refund. – Cancellations made within 15 days of the start date are non-refundable.
4.2 International Packages: – Cancellations made more than 45 days before the start date are eligible for a full refund minus a processing fee. – Cancellations made between 30-45 days before the start date are eligible for a 50% refund. – Cancellations made within 30 days of the start date are non-refundable.
5. Refund Policy for Car, Cruise, Chopper, and Coach Rentals
5.1 Car Rentals: – Cancellations made more than 48 hours before the rental start time are eligible for a full refund minus a processing fee. – Cancellations made within 48 hours of the rental start time are non-refundable.
5.2 Cruise Bookings: – Cancellations made more than 30 days before the departure date are eligible for a full refund minus a processing fee. – Cancellations made between 15-30 days before the departure date are eligible for a 50% refund. – Cancellations made within 15 days of the departure date are non-refundable.
5.3 Chopper Rentals: – Cancellations made more than 7 days before the rental start time are eligible for a full refund minus a processing fee. – Cancellations made between 3-7 days before the rental start time are eligible for a 50% refund. – Cancellations made within 3 days of the rental start time are non-refundable.
5.4 Coach Rentals: – Cancellations made more than 15 days before the rental start time are eligible for a full refund minus a processing fee. – Cancellations made between 7-15 days before the rental start time are eligible for a 50% refund. – Cancellations made within 7 days of the rental start time are non-refundable.
6. Refund Policy for Travel Insurance
6.1 Travel Insurance: – Travel insurance policies are non-refundable once purchased.
7. Refund Policy for Meet & Greet Services
7.1 Meet & Greet Services: – Cancellations made more than 24 hours before the scheduled service time are eligible for a full refund minus a processing fee. – Cancellations made within 24 hours of the scheduled service time are non-refundable.
8. Processing Time
8.1 Refund Processing Time: Refunds will be processed within 14 business days from the date of approval. The amount will be credited back to the original method of payment.
9. Contact Us
For any questions or assistance regarding our Refund & Return Policy, please contact our customer service team at: – Email: wingsnwheels@gmail.com – Phone: +91 98451 89216 – Website: cabs@wingsnwheels.world